Refund policy

Return Policy

We truly hope that you love everything in your order, just as many of our customers do! However, we understand that sometimes things don’t turn out as expected. Items may be eligible for return or exchange within 30-days of purchase. Please see rules listed below..

*All international shipments are considered FINAL SALE and not eligible for exchange or return.

We recommend trying on all items in your order before washing to ensure they fit.

An item may be returned if it is sent back:

• unworn
• unwashed
• with original tags and packaging intact
• free of stains, odors, animal hair, and damage

Items cannot be returned after this 30-day timeframe, NO exceptions.

 

Rylee + Cru, Quincy Mae, and Play by R+C items are available for exchange, store credit, and refund to the original payment source.

 

Noralee items are eligible for exchange or return for store credit ONLY. Because these are special occasion items we want to ensure that we are only ever sending customers new and unworn items and don’t take returns for refunds for this reason.

 

Please CLICK HERE to start your return / exchange.

 

Returns are subject to an $8 handling fee. This fee covers the cost of the return label along with the handling materials and repackaging costs.

Return costs are the responsibility of the customer for all refunds, however, as an added bonus to support our customers, we are waiving the handling fee for any exchanges or Shop Now credits.

Rylee + Cru is not responsible for return items lost in transit. For assurance, we recommend obtaining a drop-off receipt from the carrier.

 

We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 30 days of the receipt of the order. No refunds or exchanges are allowed outside of this window.

*Gift Cards are final sale and non-refundable.

 

International Orders

All international shipments (addresses outside of the US) are final sale and not eligible for exchange or refund due to additional freight and duty costs.

 

Returns on Sale Items

Orders placed within the context of sale may be eligible for exchange or return.

However, items marked FINAL SALE (including all products purchased during our End-of-Season, Black Friday, and Cyber Monday Sale), are not eligible for store credit, refunds, or exchanges.

Orders placed with special discount codes (other than Loyalty Rewards) may or may not qualify for exchange or return – please reach out to the team at [email protected] if you have any questions.

 

Gift Returns

Any gifted items that fall under the parameters of returnable good outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser’s name and order number. This helps us to confirm the items were purchased from our site as well as a reference to the original purchase pricing for credit balance to apply.

This can all be done through the same returns center link but please select “start gift return here” at the bottom of the landing page to be eligible for the items to be credited to your (the gift recipient’s) email in the form of a gift card.

 

Price Adjustments

We do not offer price adjustments before or after a sale period on any orders, no exceptions.

Please note that in the occasional event that we do have a sale, we do our best to market this on all of our external channels to make it known prior to the event. The best way to make sure that you always know about an event is to opt in for text / email notifications on the site or to download the official app.

Shipping Policy 

Rylee + Cru is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

We cannot guarantee order cancellation requests OR address update requests made to orders processing and will not be be responsible for packages shipped per the order address but under request to edit from the receiver. 

Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

For more information, please visit our shipping policy page here.

Warranty Policy

Damaged In Transit

Any package damaged / missing item(s) due to transit will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package within 7 days from the date delivered.

Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a warranty request.

Fabric Disclaimer and Cleaning Instructions

The Rylee + Cru Collective guarantees all products to be manufacturer defects-free! If you believe you have received a defective item, please reach out to our customer service team within 30 days of purchase at [email protected], with your order number and photo evidence of the defect for us to use to analyze and correct any potential issues.

This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, pilling, shrinking, or damage from outside forces.

When washing our items, we recommend a gentle detergent and no bleach.

• cold water
• delicate cycle
• separate with colors alike
• turn clothing inside out to decrease any pilling

To ensure the longevity of our items, we do not recommend using the dryer. Instead, hang dry or lay the item flat to dry. If the dryer is preferred, we recommend to tumble dry low, however, please note minimal shrinking may occur.

*We are not responsible for any damages that may result from your washing routine or stain treatment. The use of chemical treatments, stain pens, or aggressive scrubbing can weaken, discolor, or damage the fabric, and such issues are not considered manufacturing defects covered under our warranty.

We stand by the quality of our products and want you to feel confident that your item is made with care and will withstand standard wear and tear if our care instructions are followed.

If we determine that an item is defective, we provide free return labels for replacement or refund.